FREQUENTLY ASKED QUESTIONS (FAQ)


Do I have to register to book online?

It’s not mandatory as registration is solely your choice but registering with Abubus.com can actually benefit as you’ll be notified of all the new offers and value additions. Only with registered member would be eligible for cashback.


Can I buy a ticket for someone else with my credit/debit card?

Yes, you can book a ticket for anyone you know using your bank card.

Can I book the return tickets?

Yes, we give you the facility of booking return tickets.


How can I receive my tickets?

Once the booking is confirmed, we will send you a confirmation e-mail and an SMS stating the PNR and other ticket-related information.


Why should I book the bus tickets from Abubus.com?

Can I book the return tickets?

Abubus displays India's best travel operators running throughout the nation. Our search flow is by far, the most advanced in its category that allows you to select your choice of seats, buses, and timings. We own several revolutionary features which you won’t find in any other portals.


TICKET / TRAVEL ORIENTED


How to change the name & gender of the passenger?

We are sorry to inform you that changes cannot be done in the original ticket once booked. For changing the passenger's name, you need to cancel the existing ticket and book a new one.


What should I do if I don't receive an e-mail for my bookings?

If you do not receive an e-mail for the booking made, contact our customer support executives at the earliest.


What can I take on the Bus?

You can carry your baggage and additional luggage may be chargeable, based on the discretion of the bus operator.


What do I do if I miss my bus?

If the bus is missed due to any other reasons other than those related to abubus.com, no refund will be given.


CANCELLATION / REFUND ORIENTED


How to postpone/prepone journey?

To postpone or prepone your date of travel, you need to cancel the original ticket and book a fresh ticket.


Can partial cancellations be done?

You can initiate cancellation of your ticket by logging online and clicking on the "cancel ticket" provided. Have the PNR number of the ticket as it is mandatory for canceling.


Can I Cancel / Transfer my e-Ticket?

We have an option of ticket cancellation but Abubus doesn't support the transfer of e-tickets.


How can I cancel my e-ticket and how will I get the refund?

Canceling an e-ticket can be done by logging onto Abubus.com and clicking "cancel" option. The refund will be provided as per our cancellation policy and the amount will be credited back to the source of payment.


PAYMENT-TRANSACTION ORIENTED


How can I make payment to book an e-ticket?

We accept payments through internet banking, debit card, credit card and ITZ cash card.


Is it safe to use a credit card for online bookings?

Yes, any transaction made via credit card is 100% safe as Abubus.com doesn't save your card details and top-notch data encryption techniques are employed.


ADDITIONAL QUESTIONS


What should I do if my baggage is lost?

If your baggage is lost in case of an accident, please call our customer care and if your trip is insured, you will be paid the specified baggage allowance.


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